Frequently Asked Questions

Master association assessments are currently $137.00 per year per unit. Your statement shows the amount and due date for each installment.

A late fee is applied if a payment is not received within 15 days after its due date, and interest may accrue on payments more than 60 days past due. Details are in the Delinquent Assessment and Fine Collection Policy on the Documents page: Documents

Pay online by e-check or credit card through the owner portal, one time or with recurring payments: assuredcam.appfolio.com

Or mail a check payable to Green Valley Village Community Association, c/o Assured Real Estate, PO Box 29159, Phoenix, AZ 85038. Write your property address on the check.

No special assessment is anticipated at this time.

Yes. Submit a Proposed Repayment Plan: Proposed Repayment Plan

Under the plan you pay current assessments on time plus the past due balance, generally within three months when the past due amount is one year of assessments or less.

You can ask the Board to consider it. For late fees, interest, collection fees, or other charges use the Account Adjustment Request: Account Adjustment Request

For violation fines use the Fine Waiver Request, after the violation has been corrected: Fine Waiver Request

Under the Rules Enforcement and Fine Resolution, a waiver request is considered only if the violation is corrected and the request is received within 90 days of the hearing. Collection actions continue while a request is pending, and approval is not guaranteed.

Register for the owner portal, where you can pay assessments, view your balance, submit maintenance and architectural requests, view compliance notices, and see shared documents. Request access here: assuredcam.appfolio.com

Once activated, log in here: assuredcam.appfolio.com

An email address is required to create a portal account.

Register for the owner portal and sign up for electronic delivery of statements and notices. Paperless delivery is faster and saves the Association mailing costs.

Submit the Update Mailing Address form: Update Mailing Address

Allow up to 48 business hours for records to be updated.

No sign may be displayed to public view without approval of the Architectural Review Committee, except one sign of customary size advertising a home for sale or lease, displayed on or from the lot or condominium so it is visible from the street. For sale signs may not be placed on the common areas.

Only a reasonable number of common household pets may be kept, and not for commercial purposes. Pets may not make unreasonable noise or become a nuisance. Outside your lot, pets must be on a leash, and owners must pick up all droppings.

Motor homes, trailers, boats, trucks over two tons, and inoperable or unregistered vehicles must be kept in an enclosed or screened area. They may not be parked on streets in the Association except temporarily, up to 24 hours, for loading and unloading, unless the Board gives written consent.

Garbage and trash must be kept in covered containers that are not visible from neighboring property, except when set out for collection, and then only for the shortest time reasonably necessary.

Inspections are done about once a month from the street; inspectors do not enter your property. Landscaping is the most common issue: keep shrubs, trees, grass, and plantings trimmed and free of weeds and trash, including park strips between the sidewalk and curb. Walls, fences, gates, stucco, and trim should be free of damage, chips, and peeling or faded paint.

If a violation is found, notices are sent to both the owner and the property address.

Use the Report a Violation form and include the address or nearest cross streets and, if possible, a photo: Report a Violation

With a photo, a notice can be sent right away; otherwise it is confirmed at the next inspection. Your information is kept confidential.

The Notice of Violation and Hearing gives you 15 days to correct the violation and lists the proposed fine and the hearing date. A $15.00 processing fee is charged for each notice and waived if the violation is found unsubstantiated. You may attend the hearing or send a written statement. Details are in the Rules Enforcement and Fine Resolution on the Documents page: Documents

To respond, submit a Violation Response: Violation Response

Per policy, verbal responses are not accepted and violations are not discussed. All violation communication must be processed through a Help Case submission or at a hearing before the Board.

You can ask on the Violation Response form: Violation Response

Violations are processed per the violation policy of the Association. When a property is determined to be in noncompliance, it remains in that status until the violation is corrected. Requesting more time does not cure the violation or change its status.

If you are experiencing extenuating circumstances, continue to communicate with the HOA and take steps toward correction. These facts are considered if you request a fine waiver once the violation is corrected.

Fine waivers cannot be requested until the violation has been corrected. Once it is corrected, submit a Fine Waiver Request: Fine Waiver Request

Extenuating circumstances and your continued communication with the HOA, with steps taken toward correction, are considered when a waiver is requested. Deadlines and details are in the answer to "Can late fees or fines on my account be waived?"

Submit the Tenant Registration form with a copy of the lease: Tenant Registration

Leases must be in writing and subject to the CC&Rs, and a copy must be provided to the Association. Homes may not be rented for less than 30 days or for hotel or transient use.

Property managers and anyone else representing an owner should submit the Property Manager Registration with a copy of the management agreement: Property Manager Registration

The Association does not track owner occupancy.

Yes. Any exterior alteration, including painting, landscaping, patio covers, pools and spas, fences, and solar equipment, requires approval from the Architectural Review Committee before work begins. Submit a Design Review Application: Design Review Application

The approved Green Valley Village color schemes are on the Dunn-Edwards website, where you can download the schemes and order color chips: dunnedwards.com

All exterior painting, even with the existing colors, needs approval first. Submit a Design Review Application with your color samples: Design Review Application

If your lot is bounded by a wall on an exterior boundary street or next to the golf course, you are responsible for maintaining your portion of that wall and the ground at its base next to the sidewalk. Other walls and fences on your lot are also the owner's responsibility.

Submit a Community Maintenance Request with the nearest cross streets or address and photos: Community Maintenance Request

Please submit one request per issue. The form works on your phone so you can attach photos on the spot.

No. The Association is not currently involved in litigation.

The meeting schedule and agendas are on the Board Meetings page: Board Meetings

The location is printed on each agenda. Every open meeting includes a homeowner forum.

Governing documents and policies are on the Documents page: Documents

For resale packages and lender questionnaires, order through getdocsnow.com

For other records, submit a Document Request: Document Request

Some neighborhoods in Green Valley Village also have their own sub-association. If your home is in one, you belong to both associations.

Both sets of governing documents apply. The Green Valley Village governing documents still apply to your home, along with your sub-association's own documents. Green Valley Village documents are on the Documents page: Documents

You make one payment. You pay your sub-association, and your sub-association pays the monthly Green Valley Village assessment for you.

When you sell, the seller's title company must still order a resale package and a title demand from Assured Real Estate for Green Valley Village, in addition to the sub-association's. Order through getdocsnow.com

Sellers are required by law to give the buyer both sets of governing documents: Green Valley Village's and the sub-association's.

Submit a Request to the Board with as much detail as possible and any supporting documents: Request to the Board